Returns Policy

Customers must inform us of their intent to return an item with 7 days of receipt of the item.

Should a customer have reason to return a product they must complete the Returns Form. This will facilitate us to process the refund promptly.

Returns address:
The National Reptile Zoo
Demesne Road, Gowran, Co. Kilkenny, R95 YE82.

Terms and Conditions:
If a customer wishes to return a product bought on our site we must be notified via email or written letter within 7 working days of receiving the item(s) in question. Item(s) must be returned to us within 5 days of such notification. Item(s) must be returned in the condition they were sent. Returns must include all parts of the original item to be eligible for refund. Clothing items must not have been worn other than to try on. There must be no trace of perfume, smoke or any other odour.

Items that are received outside the 7 days returns period will be eligible for a credit note, subject to receiving the goods within 30 days of the order being received.

Returned goods which do not meet the above criteria will be considered as ‘In Dispute’. In Dispute products will not be refunded or exchanged. A reason will be given as to why the product is in dispute. We are happy to re-ship such items back at the customer’s cost otherwise they will be destroyed after 30 days. With the exception of re-shipping In Dispute products, shipping and packaging costs, both to and from us, will be the responsibility of the National Reptile Zoo. Refunds will be for the purchase price of the returned products only.

Please allow up to 28 working days for refunds to be processed.

The customers’ statutory rights are not affected.