These are the terms and conditions on which we do business for goods ordered through this website. They are intended to be fair to both the customer and layout our role as a supplier of clothing, toys, school and educational items. They do not affect the consumer’s statutory rights. They are designed to set out clearly our responsibilities and our customers rights.
By choosing to purchase from us the customer agrees to be bound by these terms and conditions as well as by our returns policy. We suggest the customer prints and keeps a copy of these terms for their personal reference. These are the sole terms and conditions upon which we agree to contract with the customer and no alteration of these terms and conditions shall be valid.
A contract is formed between us when (and not before) we ship a customer order. The order will not be accepted until we receive payment.
Images, illustrations and all other information contained on this website, catalogues and other advertising matter shall not be deemed to form part of the contract, they are for general information and guidance only.
All prices on our website are inclusive of VAT where applicable. All transactions are processed in the Euro currency, consumers must be over 18 to purchase from this site.
Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us shall be subject to correction without any liability on our part.
Once orders have been placed they cannot be amended. Customers must ensure they check their order carefully before submitting it for payment. Orders may only be cancelled by phone before they have been dispatched. Orders without contact details may not be dispatched- these orders will be held until we receive full delivery information including contact number.
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be given. If the goods are still required, we will require an additional shipping fee to make a second delivery.
Usually everything displayed on our site as in stock is present in our warehouse and available for immediate dispatch. If any ordered goods are not readily available to us, we reserve the right to withdraw our acceptance of your order for such goods. We will refund in full any payment the customer has made for such goods. To avoid any doubt other goods ordered by the customer will be dispatched in the normal way. In the unlikely case of this happening we undertake to notify the customer at the earliest opportunity. The National Reptile Zoo cannot be held responsible for a package not reaching its destination on time as delivery is the responsibility of a third party. The customer should notify us if they do not receive their package when expected. We will ensure it gets delivered as soon as possible. Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest.
We warrant that, upon receipt of goods, the ordered goods will correspond with the written description on this website, will be free from defects in materials and workmanship and will be of merchantable quality (as set out in Sale and Supply of Goods Act 1980). There may, however, be minor variations between the goods as shown or described on our website and those dispatched to you (the goods dispatched will always be of a comparable or superior quality).
Except in the case of death or personal injury caused by our negligence, we shall not be liable to the customer by reason of any representation or any implied warranty, condition or other term, or any duty at common law, or under these terms and conditions, for any special, indirect or consequential damage.
Any communication should be by email, where communication is made by phone all aspects of the conversation which you wish to be included in forming part of the conversation must be clarified by email within one hour of the conversation. Emails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our emails.
We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions and our returns policy.
If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected thereby.
The contract formed by our acceptance of the customer’s order shall be governed by Irish laws and you agree to submit to the non-exclusive jurisdiction of the Irish Courts.